Last updated: July 9, 2025
Peters’ Patio & Landscape (“us”, “we”, or “our”), operates the https://www.peterspatiolandscape.com website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.peterspatiolandscape.com.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We record telephone calls to our business for multiple purposes including quality assurance, staff training, and business improvement. By calling our phone number, you automatically consent to call recording. All recordings are stored securely with industry-standard encryption and access controls.
We collect and store information submitted through our website contact forms, live chat messages, and other digital communications. This information is used for customer service, business improvement, and developing better communication systems. All digital communications are stored securely and treated with the same privacy protections as call recordings.
Recorded calls and digital communications are used to ensure we provide the highest level of customer service. Our team reviews interactions to identify best practices, improve response times, and enhance our overall service delivery. This helps us maintain consistent, professional communication with all customers across all channels.
We participate in developing cutting-edge artificial intelligence systems designed specifically for the landscaping industry. Your call recordings, contact form submissions, and other communications may be used to train AI systems that will improve customer service across the entire landscaping industry. This training helps create AI that understands landscaping terminology, seasonal needs, customer service requirements, and can respond appropriately to both voice and written inquiries.
When call recordings and digital communications are used for AI training purposes, all personal identifying information is removed or anonymized. This includes your name, address, phone number, email address, and any other details that could identify you personally. Only conversation patterns, communication styles, and industry-specific dialogue are used in the training process.
We work with authorized AI development partners to create these industry-specific systems. Communication data shared with these partners is strictly limited to anonymized content and is governed by confidentiality agreements. No personal information is ever shared outside our organization without explicit consent.
You have the right to request that your call recordings and digital communications not be used for AI training purposes. Simply inform us at the beginning of your call, include a note in your contact form submission, or contact our office directly (located at the bottom of this policy). You may also request information about how your communication data has been used or request deletion of your records at any time.
All call recordings and digital communications are stored on secure, encrypted servers with restricted access. We retain records according to our standard business practices and applicable legal requirements. When records are no longer needed, they are permanently deleted using secure data destruction methods.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
We will disclose your Personal Information where required to do so by law or subpoena.
We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, our call recording practices, contact form data collection, AI training programs, or data privacy policies, please contact us at: Five, Zero, Seven, Seven, Eight, Nine, Five, Nine, Nine, Zero